Cancellation Window:

• You may cancel your order within 24 hours to avoid any fees.
• Cancellations made after 24 hours and has not hit the assembly line will incur a 20% cancellation fee, which will be deducted from your refund.
• Canceling your order once your order has hit the assembly line will only receive a partial refund. The upfront costs in producing your order at this stage is non-refundable.
• Once your order has reached the shipping department, we are unable to cancel it.

Refund Processing:

• Refunds for cancellations made after 24 hours will be issued during the last week of the calendar month in which the cancellation was requested.

Cancellation Requests:

• To request a cancellation, please fill out the form on our help page and include your order number: www.tetramode.com/pages/help.

Replacement Process:

• If you receive a defective item, we will replace it free of charge.

How to Report a Defective Item:

• Message us with your order number using the form at www.tetramode.com/pages/contact.
• Describe the defect and provide a photo for our review.

Review and Approval:

• Once your report has been reviewed and approved, we will send you a prepaid label to return the defective item to us.

Replacement Timeline:

• After we confirm that the defective item is en route to us, we will process the replacement.
• Please allow up to 10 days for the replacement to be made, sent, and received.

Eligibility and Timing:

• If you ordered the wrong size, you can exchange it for the correct size at no extra cost.
• Enter your exchange request on the returns portal within 7 days of when the courier marked the order as delivered. Start your request here: https://tetramode.myreturnscenter.com/.

Request Submission:

• We only accept exchange requests via the Returns Center. Requests submitted outside the returns portal ie, emailing customer service will not be accepted.

Exchange Options:

• Upon approval, you can choose to receive store credit or exchange the item for a different size.

Approval and Shipping Instructions:

• Once your request is approved, you will receive an email with a Return Merchandise Authorization (RMA) number and instructions on where to ship the exchange.
• Exchanges must be postmarked within 7 days of when the RMA number was issued, or the exchange request will be voided.

Shipping Costs:

• Customers are responsible for the shipping cost to return the exchange to us. We will cover the reshipment cost of the exchanged item.

Proof of Shipping:

• After shipping your item, enter the tracking number on the return portal. Without proof of shipping, we cannot process your exchange if the item is not received.

Condition of Items:

• Ensure the item is unwashed and free of defects and foreign smells. Items returned with smells of DMT, marijuana, cigarettes, perfume/cologne, or body odor will be returned and not eligible for an exchange.

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at tetramode@gmail.com or mailing us at:
Blissings!
134 Maine Rd Plattsburgh New York US 12903

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Google analytics:
Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where


SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at tetramode@gmail.com or by mail at
Blissings!
[Re: Privacy Compliance Officer]
134 Maine Rd Plattsburgh New York US 12903

Customer Satisfaction:
Your satisfaction is of the utmost importance to us. If you are not happy with your order for any reason, please let us know.

How to Request a Refund:

• Send a polite email explaining what did not meet your expectations. Include any relevant screenshots or photos.
• Email us within 48 hours of when the order was marked as delivered at the following page: www.tetramode.com/pages/contact.

Policy on Ambiguities:

• If your issue is not clearly addressed by our existing policies or details are not mentioned in our product pages we will happily issue you a full refund.

Timing and Eligibility:

• Refund requests must be made within 48 hours of delivery.
• Items must be unworn, unwashed, and in original condition with all tags attached. Items showing signs of wear, damage, or odors (such as perfume, smoke, or sweat) will not be eligible for a refund.
• Refund requests made after 48 hours of delivery will not be accepted for a refund but may be eligible for an exchange or store credit.
• If your not eligible for a Refund. Exchange or store credit requests must still be made within 7 days of when the item was marked as delivered, as per the courier's website or it will not be accepted. Please see the Exchange policy for more info.

Section 1: How to Use Discount Codes

Getting discounts at Tetramode is a breeze! Just copy the code if its available and Look for the "Order Summary" section, paste the code there, and hit the "Apply" button. Voila! Your savings will be calculated automatically.

Section 2: Dealing with Multiple Offers

Got more than one discount offer? No problem! We accept multiple discount codes so you can save even more on your order!

Section 3: The Free Shipping Deal

Currently we are offering Free Shipping to all US Customers. This is a Limited Time promo and can end at any time.

Section 4: Oops! Forgot to Apply a Discount?

Uh-oh, forgot to apply your discount before placing your order? Don't fret! We don't accept discount codes after purchases are made but send us a message within 24 hrs of placing the order and we will issue you a gift card for savings on your next purchase.

Section 5: Using Gift Cards and Discounts Together

Good news! You can combine gift card codes with discounts. Just treat your gift card like cash, enter the code at checkout, and hit apply. Easy peasy!

Section 6: More About Discount Codes

Remember, discount codes are promotional incentives. At times we might need to change or end a discount early, but don't worry, we'll always keep you in the loop. By using a discount, you're agreeing to our terms and agreements, so make sure to give them a read.

Order Tracking:

• To track your order, enter your email and order number on the tracking portal found here: https://tetramode.aftership.com/.

Lost Packages:

• We are not responsible for items lost in the mail. If your package is lost, it is the customer’s responsibility to file and report the claim with the appropriate carrier. This is a courier issue, not a Tetramode issue.

Returned Packages:

• If your package is returned to us, it is the customer's responsibility to pay for reshipping to the correct address. After 7 days, returned items will be restocked, and the customer will not be eligible for a refund and will receive store credit minus a 20% restocking fee.

Incorrect Addresses:

• We are not responsible for incorrect addresses submitted by customers. It is the customer's responsibility to ensure their address is correct at the time of placing the order.
• If you entered the wrong address by mistake, please message us immediately at www.tetramode.com/pages/contact so we can update the address for you.
• We are unable to change addresses for orders that have already been sent to the shipping department for pick-up.

International Orders:

• For international orders, it is the recipient's responsibility to pay any duties, custom fees, or country taxes.

CANCELLATION POLICY: A) Cancellation Window: 1) You may cancel your order within 24 hours to avoid any fees. B) Cancellation Fees: 1) Cancellations made after 24 hours and has not hit the assembly line will incur a 20% cancellation fee, which will be deducted from your refund 3) Canceling your order once your order has hit the assembly line will only receive a partial refund. The upfront costs in producing your order at this stage is non-refundable 4) Once your order has reached the shipping department, we are unable to cancel it.) C) Refund Processing: 1) Refunds for cancellations made after 24 hours will be issued during the last week of the calendar month in which the cancellation was requested. D) Cancellation Requests: 1) To request a cancellation, please fill out the form on our help page and include your order number: www.tetramode.com/pages/help. DEFECTIVE ITEM POLICY: A) Replacement Process: 1) If you receive a defective item, we will replace it free of charge. B) How to Report a Defective Item: 1) Message us with your order number using the form at www.tetramode.com/pages/contact. 2) Describe the defect and provide a photo for our review. C) Review and Approval: 1) Once your report has been reviewed and approved, we will send you a prepaid label to return the defective item to us. D) Replacement Timeline: 1) After we confirm that the defective item is en route to us, we will process the replacement. 2) Please allow up to 10 days for the replacement to be made, sent, and received. EXCHANGE POLICY: A) Eligibility and Timing: 1) If you ordered the wrong size, you can exchange it for the correct size at no extra cost. 2) Enter your exchange request on the returns portal within 7 days of when the courier marked the order as delivered: https://tetramode.myreturnscenter.com/. B) Request Submission: 1) We only accept exchange requests via the Returns Center. Requests submitted outside the returns portal will not be accepted. C) Exchange Options: 1) Upon approval, you can choose to receive store credit or exchange the item for a different size. D) Approval and Shipping Instructions: 1) Once your request is approved, you will receive an email with a Return Merchandise Authorization (RMA) number and instructions on where to ship the exchange. 2) Exchanges must be postmarked within 7 days of when the RMA number was issued, or the exchange request will be voided. E) Shipping Costs: 1) Customers are responsible for the shipping cost to return the exchange to us. We will cover the reshipment cost of the exchanged item. F) Proof of Shipping: 1) After shipping your item, enter the tracking number on the return portal. Without proof of shipping, we cannot process your exchange if the item is not received. G) Condition of Items: 1) Ensure the item is unwashed and free of defects and foreign smells. Items returned with smells of DMT, marijuana, cigarettes, perfume/cologne, or body odor will be returned and not eligible for an exchange. REFUND POLICY: A) Customer Satisfaction: Your satisfaction is of the utmost importance to us. If you are not happy with your order for any reason, please let us know. B) How to Request a Refund: 1) Send a polite email explaining what did not meet your expectations. Include any relevant screenshots or photos. 2) Email us within 48 hours of when the order was marked as delivered at www.tetramode.com/pages/contact. C) Policy on Ambiguities: 1) If your issue is not clearly addressed by our existing policies or details are not mentioned in our product pages, we will happily issue you a full refund. D) Timing and Eligibility: 1) Refund requests must be made within 48 hours of delivery. 2) Items must be unworn, unwashed, and in original condition with all tags attached. Items showing signs of wear, damage, or odors (such as perfume, smoke, or sweat) will not be eligible for a refund. 3) Refund requests made after 48 hours of delivery will not be accepted for a refund but may be eligible for an exchange or store credit. 4) If you are not eligible for a refund, exchange or store credit requests must still be made within 7 days of when the item was marked as delivered, as per the courier's website. SHIPPING POLICY: A) Order Tracking: 1) To track your order, enter your email and order number on the tracking portal found here: https://tetramode.aftership.com/. B) Lost Packages: 1) We are not responsible for items lost in the mail. If your package is lost, it is the customer’s responsibility to file and report the claim with the appropriate carrier. This is a courier issue, not a Tetramode issue. C) Returned Packages: 1) If your package is returned to us, it is the customer's responsibility to pay for reshipping to the correct address. After 7 days, returned items will be restocked, and the customer will not be eligible for a refund and will receive store credit minus a 20% restocking fee. D) Incorrect Addresses: 1) We are not responsible for incorrect addresses submitted by customers. It is the customer's responsibility to ensure their address is correct at the time of placing the order. 2) If you entered the wrong address by mistake, please message us immediately at www.tetramode.com/pages/contact so we can update the address for you. 3) We are unable to change addresses for orders that have already been sent to the shipping department for pick-up. E) International Orders: 1) For international orders, it is the recipient's responsibility to pay any duties, custom fees, or country taxes. OTHER RIGHTS & WARRANTIES: A) Sanitation: 1) Face Masks, Neck Gaiters, Underwear, and Bikini Bottoms are not eligible for Store Credit or Refunds due to sanitation reasons. B) Intellectual Property: 1) All art sold on Tetramode is the sole ownership of Samuel Farrand. At no point shall the art printed on Tetramode's products be reproduced in any manner whatsoever. 2) Artwork reproduced without the written consent of Samuel Farrand will be punishable in a court of law and tried to the fullest extent for Copyright Infringement & Intellectual Property violations. CONCLUSION: By purchasing from Tetramode you are acknowledging you've read and understood the terms & service outlined in this article.